Returns Terms & Conditions

  • We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging).

  • Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.

  • You can return your order for a refund or exchange.

  • The customer is responsible for the cost of an item's return, unless there was an error on our behalf.

  • We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

Procedure for Returns and Exchanges

  • Please contact Belle Pet and let us know about the issues concerning the order.

We can be contacted either by:

Live Chat during business hours

  • Upon receiving a return or exchange reference number, please label and post back the items to the below address:

          PO BOX 241, Box Hill 3128 VIC                                        


  • Once we receive your item/s, we will send you an acknowledgment. Providing the items arrive in its unused, original condition, including intact packaging as received from us.  Refund or exchange will be processed.
  • Refund or exchange will be processed within 2 business days.